Complete the Patient Survey

Your opinion matters. At HELIX Urgent Care, we strive for patient service excellence by reviewing how we can change the way we do things to meet our patient’s needs. We need your feedback to be able to review our systems and services. Please take five minutes of your time to answer the survey’s questions.

THANK YOU FOR YOUR TIME.


Name: *

Email: *

Please select which of our locations you visited?

Deerfield BeachLake WorthTequestaStuart

Is this your first visit to Urgent Care?
YesNo

ACCESS OF CARE

1. Wait time between taking a number or signing in and my interview with front desk.
Very SatisfiedSatisfiedVery Dissatisfied

2. Wait time between interview with front desk and discharge.
Very SatisfiedSatisfiedVery Dissatisfied

3. Clinic location is convenient.
Very SatisfiedSatisfiedVery Dissatisfied

4. Clinic parking is convenient.
Very SatisfiedSatisfiedVery Dissatisfied

COMMUNICATION

1. Amount of time you had with your doctor.
Very SatisfiedSatisfiedVery Dissatisfied

2. After seeing doctor, I understood my problem, treatment plan and what happens next.
Very SatisfiedSatisfiedVery Dissatisfied

3. Questions were answered to my satisfaction.
Very SatisfiedSatisfiedVery Dissatisfied

4. Staff was friendly and helpful.
Very SatisfiedSatisfiedVery Dissatisfied

QUALITY OF SERVICE

1. Nurse met my needs.
Very SatisfiedSatisfiedVery Dissatisfied

2. Outcomes of your medical care.
Very SatisfiedSatisfiedVery Dissatisfied

3. Cleanliness and appearance of clinic.
Very SatisfiedSatisfiedVery Dissatisfied

OVERALL SATISFACTION

1. Overall, how would you rate the health care provided by the clinic?
Very SatisfiedSatisfiedVery Dissatisfied

2. Would you recommend the HELIX Urgent Care to your employer, friends and/or family?
Very SatisfiedSatisfiedVery Dissatisfied

COMMENTS